Real Adaptation ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Name, email address, and phone number
- Health and injury information you provide through forms or consultations
- Payment and billing information
- Communication preferences and correspondence with us
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address and browser type
- Pages visited and time spent on pages
- Referring website or search terms
- Device and operating system information
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your applications and manage client relationships
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Send you marketing communications (with your consent)
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address technical issues or fraud
Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (payment processing, email delivery, analytics)
- Legal Requirements: If required by law or to protect our rights, property, or safety
- Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business
- With Your Consent: When you explicitly authorize us to share your information
Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights and Choices
You have the right to:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Opt-Out: Unsubscribe from marketing communications at any time
- Data Portability: Request a copy of your information in a portable format
To exercise these rights, contact us through our website contact form.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
Types of Cookies We Use
- Essential Cookies: Required for website operation
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used to deliver relevant advertisements
Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us through our website contact form.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to these countries.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us through our website contact form.
Your California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information held by businesses
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising your privacy rights
To exercise these rights, contact us through our website contact form.
European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:
- Right to access, correct, or delete your personal data
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent at any time
- Right to lodge a complaint with a supervisory authority
